I rented internet access and a T-Mobile modem. I could essentially pay for what you use and return a modem when you’re done with it; there was no deadline or specified time for returns. I canceled service after a year of use in April by calling one month in advance. I then followed up to confirm that the final bill for the month of May, which was due on April 25, had been paid. I sent a modem back to the T-Mobile shop in San Diego on June 1. I therefore made every effort to fulfill the conditions of the contract. I next traveled to Europe. Three months later, I received a notification from a family member handling my US mail that I owed T-Mobile over $120 in fees and that they would be reporting me to credit agencies. I decided to call T-Mobile since I thought there might have been a slight misunderstanding. I made five or six calls before realizing they did not want to assist me since they kept asking for my password (???) “to log in to my account. “I have no password; no one has ever given it to me one, and no one has ever asked me for a password when I’ve called T-Mobile in the past. And during the period I had service with them, I did phone them at least five times about various concerns. When a customer service representative informed me that my closed account was visible on the screen in front of him, the irony increased. He provided me with a ton of information, but neither he nor anyone else wanted to find a proper solution. In other words, T-Mobile was pressuring me to pay a bill that doesn’t exist because “I did not have a password.” On other occasions, customer service representatives were just hanging up on me because they didn’t know what to do. I paid all of my bills in full, and I was a good customer.
The question of how many millions of dollars are pilfered in this manner is unknown. People typically pay this kind of bill in order to avoid getting into problems because they are simply too terrified of a large, powerful company reporting them to credit agencies. And in this instance, I believe T-Mobile is seeking precisely that. And why am I certain that this is a shady situation? The problem is very straightforward; all the evidence was there. To put it as simply as possible, T-Mobile created an imaginary password situation that you must provide to them to access your account, (???) even though they never asked for one when I was an active customer. This is because they want your money anyway anyhow, but they don’t want to solve the problem, at least not in your favor! Shortly after I complained to the Better Business Bureau and met with a group preparing to file a class action lawsuit, then the issue was remedied. In this instance, they simply canceled my “debt” without asking for a password.
Please review T-Mobile ratings at the BBB at
https://www.bbb.org/us/wa/bellevue/profile/cell-phone-supplies/t-mobile-usa-inc-1296-27026359
As of right now, T-Mobile has had slightly under 24,000 complaints in the last three years. Only about one-third is resolved with a rating of one star. This is a shame for a company that serves so many people.
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