Why paying attention to the points of view of your customers will help to ensure that they continue to support your company They are there in all of us. There are some days in which everything irritates us. In point of fact, I seriously doubt that there is a single human being on the face of this earth who has never had a foul mood on occasion. I am quite aware that I have more than my share of them! And for a wide range of other reasons as well. However, there is one thing that all of us who run our own companies adhere to as a rule, even though it isn’t written down anywhere (although I’m sure that someone has put it someplace), and that is the fact that we never let a bad attitude affect how we communicate with our customers. Would you say that this is a fundamental principle that you agree with? But as a client or customer, how frequently have you found yourself on the receiving end of someone else’s negative disposition? It happened to me not too long ago, and that one incident was literally enough to end a professional relationship that had lasted for 30 years. I went to the same woman who has been cutting my hair for the past few decades for my appointment. She maintains a home-based business and resides approximately 25 minutes away from me.I am able to accurately estimate the amount of time it will take me to reach her location, which enables me to arrive promptly the vast majority of the time. excluding the two most recent appointments. The time before this most recent visit, I had an unexpected event take place right as I was about to leave the building. It was something that I needed to take care of or risk grave consequences (such as having to deal with a customer who was really upset with me!). It meant that I would be approximately 5 minutes late for my appointment because of it. I sent her a text message as I was getting ready to leave, informing her that I was running late and would be there in a few minutes. She did not respond to my message and did not say anything when I arrived. We engaged in the regular girl talk, which was something I always look forward to. Recently, I had an appointment, but before I could leave for it I wanted to run a quick errand. My estimation of the amount of time it would take me to get from that other spot to the place where my hairdresser works was utterly off. In addition to that, because I was approaching it from a different direction, I ended up getting lost on the way there. Because I didn’t want to take the chance of losing any time by stopping to send her a text, I pretended to myself that I was only a minute away from my destination when, in reality, it took me closer to 15 minutes to get there. I’ve never been more than fifteen minutes late for anything, and I was mortified by the experience. I tried to make her understand how sorry I was, but she refused to accept my explanations. She had a fit of rage. Because she was so angry, she began by giving me a lecture about how I was always late, citing my text from the appointment before this one, and that she was sick and tired of continually hearing, sorry I’m late as if I’m the only one who says that every time I step into her room. Please note that I am from Canada. Please accept our apologies for everything and everything, including our one-minute tardiness! I tried to explain why I was late and even volunteered to leave with wet hair to make up for the fact that I was late in order to ensure that we would still end on time. I was stunned by how angry she was, especially considering that I was the final appointment of the day. I apologized once more and tried to explain why I was late. I was completely at a loss as to how else to make up for my mistake. Due to the fact that she was so irate, she ignored me completely and the only things that came out of her mouth were grunts that said things like “hold your head here” and “move to the sink” the entire time we were there. I did end up leaving with wet hair, 15 minutes sooner than our appointment time would have finished if I had been on time, and I made a solemn promise to myself that I would never go back there again. I am well aware that I was the cause of her rage, and I am also aware that she had to have been having one hell of a miserable day before I came, but I was the target of the majority of her wrath since I was the one who provoked it. I am getting it. However, as a customer, especially one who has been faithful to the business for thirty years, there is absolutely no justification for being treated in such a manner. Not ever. When I’m having a particularly rough day, like the one she must have had, I put everything else out of my mind and make it a point to treat everyone with the utmost respect and kindness, whether it’s a member of our team, a customer, a lead, or even someone I’m conversing with on social media. I do this even if I’m upset about something else entirely. Even if they are the cause of my having a poor day, I will still love them. Making the other person feel worse than what I am feeling serves no purpose at all and should be avoided at all costs. Because I found this event to be so upsetting, I decided to write a post about it on Facebook. I was given a number of reactions, ranging from my owing her an apology (which I did), to defending why she exploded, all the way up to demanding that I fire her on the spot (which I ended up doing). I ended up apologizing to her because I felt I owed it to her. These kinds of replies demonstrate how we are all human and how we each view situations through the lens of our own personal background and perspective. When I thought about it, I was immediately transported back to elementary school, when I was frequently the target of bullying. A sensation that I never want to feel again in my life! Others could relate to her sentiments since they, too, place a high value on their time and experience irritation if it is disregarded by others. These individuals empathized with her because of this. (I’m actually the same way; I place a high value on keeping to schedules and being prompt.) One thing that I have done as a direct result of going through this experience is to look for the lesson that can be drawn from it. To begin, I will absolutely improve the way I arrange my time and make certain that I leave myself sufficient time to do the tasks that must be completed on time. I also became aware of how precarious our interpersonal connections may be. She lost a customer that she had for thirty years, and I lost any additional opportunities to meet with someone I’ve known for a long time and get some of the much-valued female time I look forward to getting with each visit. She lost a customer that she had for thirty years. It doesn’t take much to ruin a working relationship that’s been going strong for three decades. Yes, I am aware that I could make an effort to reach out to you and try to heal the fences; however, I have decided not to. At least not in the immediate future. At the end of the day, this lesson should serve as a reminder to all of us that it is vitally important to keep our anger under control. To be aware of how the other person is receiving our anger and how they are responding to it in their own unique way. To know that the other person is receiving our anger. Because of the different lens through which they view the world, it is not always going to be easy for them to appreciate where you are coming from. So how do we handle it when we’re having a horrible day but yet need to keep the business going? If you ever find yourself in a scenario in which you feel furious, regardless of whether or not your anger is warranted, the following are eight suggestions for how you can avoid creating problems that are irreparable with your customers: 1. Get moving. Take a stroll, visit the gym, and train your boxing skills on a punching bag. Use whatever helps you be more productive when you’re venting. 2. Try meditating. You might also just sit still and focus on taking deep breaths. 3.Yoga. Practicing yoga is without a doubt the best way there is to bring our thoughts and feelings back into balance and reconnect with our body. 4. Tune in to an uplifting podcast or watch a comedy that makes you laugh. It’s amazing how quickly your mood can change when you laugh or when someone else gives you wonderful energy to feed off of! 5. Let your wrath serve as a source of inspiration. If the situation that’s making you angry is one that you can control, then you have the power to do something about it! 6. Direct your attention to something that is more upbeat. Consider something you are grateful for and concentrate on the reasons why you feel this way about it as an excellent activity to engage in at this time. Putting yourself in an attitude of gratitude will cause your body to release joyful endorphins, which will quickly pull you out of that foul mood you’ve been in. 7. Make yourself useful. It can be really invigorating to have the sensation of being on purpose. If there is something that is occupying your thoughts and drawing your attention, you should go to work on it right away. 8. Keep a diary or a journal. Writing it down is a terrific method to get those nasty feelings out of your system and out of your body. Keep writing until you’ve gotten everything off your chest that’s been bothering you. Just let it all out, even if it’s not the same issue that provoked your anger in the first place! I’m keen to know if you’ve ever been in a business relationship when one of the parties became upset with you or if you’ve ever lost your temper with a customer or a company partner. How did things work out in the end? What did you take away from this experience? And do you happen to have any additional suggestions that will help people learn how to let go of their anger? I wish you the best of luck in your business,?The name Susan Friesen P.S. If you found what you read (and heard) on this page to be enjoyable, you may want to sign up for our newsletter. In it, you will be informed each week about new blog entries, announcements, and tactics for growing your business. 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And you most definitely never disclosed this information to anyone else, right?As I discuss in this episode of eTip on why it’s the primary reason we have such a high referral rate, providing excellent customer service is one of the most important factors affecting the success of a company. How Providing Excellent Service to Your Customers Can Help You Get Referrals for New Business. (on this site’s website) 3.READ: I believe that each and every one of us has, at some point in our lives, been in a position in which we have experienced poor customer service. But how do you reply to that question? Kindi Gill has written an outstanding post in which she provides wonderful thoughts on how to manage challenging customer scenarios. Here are five helpful suggestions for handling complaints from customers. (on this site’s website) Articles Related to This Topic – Client pleasure, making customers happy, providing excellent service to customers, providing customer service, servicing customers Send a Friend an Email with This Article Inside!Get Emails with Articles Just Like This One Delivered Straight to Your Inbox!
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