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What does this entail for traditional stores and for those that are only available online? Retail is becoming much more interactive. The high street in the United Kingdom has been seeing a continuous decline over the last several years. As a result, megabrands like house of fraser and new look have been forced to shut down a significant number of their shops located around the country. This has been hastened by the expansion of online ecommerce giants such as Amazon and ASOS, both of which show no indications of slowing down in the foreseeable future. I have seen revolutionary shifts all over the business, as well as an increased focus on how a design rethink may positively impact retail. However, what are retailers doing to compete with online stores, and how is this going to revolutionize the sector? It has come to my attention that the focus in retail is shifting more and more toward the whole experience. People invest into a brand because of the values it upholds and the lifestyle it encourages them to lead. Because of this shift away from the typical high-street retail experience and toward something more immersive, a powerful logo on a store front is no longer sufficient to attract consumers. The retail design for this industry has been forced to swiftly develop in order to meet the shifting demands of customers. At this point, we are concentrating on the genuine experience. When there are now so many different methods to accomplish something online, it is imperative that businesses focus on developing in-store environments that actively engage customers rather than only selling goods. This is where and why they would bring in a full service retail design firm so that they can accomplish this goal. Wit Fitness, a worldwide online multi-brand merchant and training brand, is one of the companies that is helping to pioneer this idea. They have successfully created a 360 approach that engages with some of the largest athletic brands in the world to deliver or reflect similar values and approaches to their lifestyles. This approach incorporates retail, gym, nutrition, and activation, and it was made possible by clever and innovative design elements. Even the most well-known names in retail are revamping their stores to create environments that provide customers with more interactive experiences. Primark, a high street retail brand, recently opened a ‘central perk’ café in their manchester store. The café is a replica of the friends-themed café and features everything from new york-themed drinks and snacks to coffee cups. Additionally, the store features a walk-in salon and nail bar, providing customers with a ‘one stop shop experience’ to come in, grab an outfit, and get their look right before leaving. Experience-led stores are a good example of this. The Samsung store in King’s Cross, which is centered around the idea of “bringing technology to life,” is a good example of this. The store creates an interactive space where customers can try out the all the new gadgets, as a way of showcasing their products while also giving people a reason to go into the store. There are a variety of important retail design solutions available on the market today, each of which is making a difference in the manner in which a retail establishment is able to perform and run as well as compete in this sector. These are just a few of the instances that I am witnessing and talking with clients on how high street stores are competing with online outlets, in order to offer a “interactive” experience, which is something that cannot be accomplished via online purchasing. These retailers are at the forefront of this revolution because they have recognized the need for a competitive edge in order to keep their brand alive, as well as the ways in which they can combat the growing trend of e-commerce while still participating in its growth rather than succumbing to the projected success of e-commerce.

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