Dincloud has reached a new level of client experience. The chief technology and innovation officer is responsible for putting the customer experience, innovation, and technology in the spotlight. The 27th of February, 2018, in Clarksville, Tennessee — cloud platform dincloud, which provides hosted workplaces and cloud infrastructure, made the announcement today that walid elemary has been appointed to the position of chief technology and innovation officer (ctio). Elemary will be in charge of establishing the company’s overall technical strategy, which will include all facets of service delivery. These will include client onboarding and success, engineering and the network operations center (noc), managed services, and software development. Dincloud is now able to develop more quickly because to this unified structure, which provides technical teams with direct access to clients throughout the onboarding and support processes. When elemary first joined dincloud in 2011, he held the position of vice president of engineering and product development. In this capacity, he was accountable for dincloud’s software development efforts, pre-sales engineering support, the development of critical customer tools and applications, and technical support for customers. Before joining Dincloud, he worked at a national technology reseller as the director of software development for cloud services, where he was responsible for product innovation. The experience that elemary gained in his former employment would later form the basis of his extensive knowledge as a software developer. After beginning his career at innovent systems, the business that manufactured the first bluetooth chip-sets and homerf, elemary went on to work for broadcom, where he assisted with the integration of innovent products and procedures after the company’s purchase. elemary had previously worked for the los angeles philharmonic, where she developed an online interactive ticketing system as part of a joint project with ticketmaster to host online concerts for the hollywood bowl and the walt disney concert hall. prior to that, she had assisted in the design of the world’s largest “historical musical” archiving system for the los angeles philharmonic. elemary was also the person in charge of developing an online student registration and transcript system at antioch university. Additionally, she worked as a senior network and security engineer at nexon america, inc., which is a wholly-owned subsidiary of nexon co., ltd., the largest online gaming company in south korea. accomplishments in dincloud Elemary’s creation of dinmanage, dincloud’s cloud orchestration platform, is among the company’s most notable accomplishments to date. dincloud is a leader in the cloud computing industry. Today, the platform is a big offering that links with the backend architecture of dincloud, which eventually assists clients in fast migrating their infrastructure to dincloud’s cloud environment. Customers are able to adjust the network and security settings for their hosted workspaces and cloud infrastructure via an intuitive portal that puts power in the hands of the user. Other notable achievements include the commercial release of dindaas, which is dincloud’s turnkey virtual desktop; the incorporation of analytics and monitoring into dinmanage; and the development of a variety of in-house cost-effective engineering tools to manage the backend infrastructure. enhancing the overall experience of the consumer Immediately after the recent purchase of dincloud by elemary, corporate resources were rearranged in order to offer a smooth client experience. Walid and his team are now able to provide greater assistance to clients right from the beginning of their engagement by capitalizing on the current customer care expertise that is available at premier bpo. For instance, the onboarding team, which is often referred to as the “customer success” team, initiates the discovery process to guarantee that the client’s infrastructure and demands will be in accordance with expectations. After that point, the customer success team monitors the adoption of dincloud for another ninety days before passing the account off to the customer experience team. The customer experience team is the one responsible for performing regular check-ins with customers and partners while also serving as a liaison within dincloud. When it comes to dincloud’s new customer success and experience teams, the engineering team serves as the backbone. This team maintains an up-to-date knowledge base, which is supplemented by a hands-on customer support team that is also available omni-channel in the event that customers require additional support. “within weeks of this new team being put into place, we’ve already been able to respond to client questions quicker than ever before, and consumers are already giving great comments,” said Elemary. “in addition, we will continue expanding and improving our efforts around the customer experience via a regular process-improvement evaluation to ensure that the migration of clients to our cloud stays as smooth as possible and surpasses their expectations at each and every interaction.” dincloud has a number of ambitious goals for the company’s development roadmap for 2018, including improving the overall user experience. “in the coming months, customers will be able to take advantage of a ton of new products and features including serverless compute, software defined networking, one-click app deployment in the virtual private cloud, easier management of hosted virtual desktops, enhanced security, and much more,” said Elemary. “These new products and features will be available to customers.” about dincloud: dincloud is a cloud services provider (csp) that offers its cloud platform as a means by which it may assist businesses in simplifying their usage of technology. The hosted private cloud for each individual client provides hosted workspaces as well as cloud infrastructure that is under the direct control of the individual customer. dincloud’s subscription-based services may be adapted to a wide variety of business models, which ultimately results in decreased costs as well as increased levels of security, control, and productivity. Dincloud’s network of value-added resellers (vars) and managed service providers are the channels via which customers may purchase services (msps). Visit www.dincloud.com, find us on LinkedIn at www.linkedin.com/company/dincloud, or follow us on Twitter at @dincloud. It’s possible that any of the product or service names mentioned here are trademarks owned by their respective companies. Angela Tuzzo may be reached at atuzzo@mrb-pr.com if you have any questions about public relations. 732-758-1100 sam aslam may be reached at salam@dincloud.com. 424-286-2379
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